Returns Admin Apprentice

TARGET COMPONENTS LTD

The Returns Administrator accurately processes returned IT stock within Commercial Operations. The role ensures all goods are booked in correctly, checked against paperwork, and handled efficiently to support smooth operations and high levels of customer satisfaction.

Apprenticeship summary

What will the apprentice be doing?

  • Accurately book in returned IT equipment and products into internal systems
  • Verify returned items against return documentation (RMA, delivery notes, invoices, etc.)
  • Ensure product serial numbers, quantities, and descriptions match provided details
  • Identify and report discrepancies, damages, or missing items
  • Prioritise workload effectively to meet daily processing target
  • Maintain accurate and up-to-date system records
  • Communicate with internal departments (Customer Service, Warehouse, Finance, Purchasing) regarding return queries
  • Support investigation of return discrepancies when required
  • Ensure returned stock is labelled and routed correctly within the warehouse
  • Maintain a clean, organised, and safe working environment
  • Adhere to company procedures and compliance requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided by the Heart of Yorkshire Education Group and will be delivered on Teams. 

What is the expected career progression after this apprenticeship?

Opportunity to become a permanent member of staff.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications

GCSE English (Grade 4) Desired
GCSE Maths (Grade 4) Desired

About the employer

Target are an IT hardware and software distributor supplying the independent retail channel as well as online retailers, system integrators and reseller customers.  We have an expanding portfolio working with over 50 direct or exclusive brands including taking our own branded products to market. We actively stock over 1,400 SKUs in our warehouse in Castleford but we source over 10,000 products a year for our broad customer base.

Employer

TARGET COMPONENTS LTD
www.targetcomponents.co.uk

Address

PIONEER BUSINESS PARK
UNIT 5
PIONEER WAY
CASTLEFORD
WF10 5QU
53.70894
-1.38312