Level 2 Administration Assistant Apprenticeship
Course Overview
The Administration Assistant Apprenticeship is designed for people who are new to office or business administration, or who are already working in an admin role and want to build their skills and confidence.
This course develops practical, real-world skills that are used in offices across many sectors. Learners gain experience in communication, organisation, problem solving, and professional behaviour while working in a real job role.
Learning is workplace based, supported by blended learning, which may include online sessions, one-to-one support, and guided learning activities. Alongside technical admin skills, learners also build confidence, time-management, teamwork, and professional communication skills that support long-term career progression.
What You Will Study
Learners will develop knowledge and skills in areas such as:
- Business administration systems and processes
- Professional communication (written, verbal, and digital)
- Time management and organisation skills
- Customer service and stakeholder support
- Using IT systems and digital tools in the workplace
- Managing information and documents securely
- Working effectively as part of a team
- Personal development and workplace behaviours
All learning is linked directly to the learner’s job role.
This apprenticeship uses a blended learning model. You can expect:
- Online workshops (e.g., through Microsoft Teams)
- 1:1 coaching session with your tutor
- Workplace-based learning, including needs analysis, delivery, and evaluation
- Off-the-job training each week
- Progress reviews every 12 weeks with your tutor and employer
Assessment is ongoing and practical, including:
- Workplace evidence and observations
- Completed tasks and activities
- Professional discussions
- Reflective accounts
- An end-point assessment to confirm overall competence
The apprentice must normally be age 16 to 24 at the start of their apprenticeship.
Be willing to complete the required off the job training within paid working hours
Employment in a role that supports training, learning, or staff development
Employer support to complete the apprenticeship
English and Maths at Level 1 or GCSE Grade 3
Initial skills assessments may also be required.
On successful completion, learners may progress to:
- Level 3 Business Administrator Apprenticeship
- Other business, customer service, or management qualifications
- Enhanced responsibility or progression within their organisation