Skip to main content

Complaints Procedure

If you have a complaint we want you to tell us so we can put it right. Heart of Yorkshire Education Group aims to provide a high standard of service to all its students, customers and visitors.

If you’re unhappy with any aspect of a Heart of Yorkshire Education Group course, we ask that you first try and resolve the issue with your personal tutor, subject teacher or the relevant manager of the area in the first instance. If you’re unsure who this is, your tutor or Reception staff will be able to guide you. If you don’t feel that your complaint has been resolved once you’ve tried this step, please use this Complaint Form.

How to make a complaint...

...and what happens when you make an official complaint?

Complaints Form

Complete the form below to make an official complaint

Please note, all fields are mandatory

Your Details
Your Complaint

Please note: If we are not satisfied that sufficient action has already been taken to try to resolve this issue locally, we will forward this complaint to the relevant Manager to deal with.

Stay Connected

Sign up to the Heart of Yorkshire Education Group mailing list to get news, events and other updates.

We won’t share your info and you can unsubscribe at any time.