Customer Service Apprenticeship

We are seeking a proactive and enthusiastic Customer Service Apprentice to join our team. This is a fantastic opportunity for someone looking to start their career in business administration and customer support.

Apprenticeship summary

What will the apprentice be doing?

• Respond to customer enquiries via phone and email, providing order updates and tracking information.
• Welcome and assist visitors in a professional and friendly manner.
• Accurately input and process customer orders using internal systems.
• Assist with general administrative duties across the sales office.
• Collaborate with team members and departments to support customer service and operational goals

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided by the Heart of Yorkshire Education Group and will be delivered in the workplace.

What is the expected career progression after this apprenticeship?

Opportunity to become a permanent member of staff.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE English (Grade 4) Desired
GCSE Maths (Grade 4) Desired

About the employer

Dural (UK) Ltd is a fast-growing subsidiary of the Dural GMBH Group, offering cutting-edge profile solutions for a wide variety of flooring applications. Our products serve industries ranging from residential construction to commercial design, supporting installations of tiles, natural stone, parquet, laminate, fitted carpets, and designer coverings. We are committed to delivering quality, innovation, and exceptional customer service.

Employer

DURAL UK LTD

Address

UNIT 6/A
HEADWAY BUSINESS PARK DEN
WAKEFIELD
WEST YORKSHIRE
WF2 7AZ
53.66665
-1.50531