Apprentice Receptionist

Alverthorpe Surgery

This apprenticeship offers an excellent opportunity to gain experience working in a small, friendly GP surgery. The apprentice will support the clinical and administrative teams while developing skills in patient care, communication, and office administration.

Apprenticeship summary

What will the apprentice be doing?

Patient Support & Reception

  • Greet patients and visitors in a professional, courteous, and welcoming manner
  • Answer telephone calls, deal with enquiries, and direct patients appropriately
  • Book, amend, and cancel patient appointments using the practice system
  • Assist patients with form filling and online services

Administration

  • Handle incoming and outgoing correspondence, including scanning and filing documents into patient records
  • Maintain accurate and confidential patient information in line with GDPR and NHS policies
  • Support the repeat prescription process
  • Assist with stock management, ordering, and organising clinical supplies

Team Support

  • Work alongside reception staff, administrators, nurses, and GPs to ensure smooth daily operations
  • Assist with practice projects, audits, and quality improvement activities
  • Shadow staff to understand different roles within the practice

Training & Development

  • Complete all coursework and assessments required for the qualification
  • Receive regular supervision and mentoring from the practice team

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be provided by the Heart of Yorkshire Education Group. Learning will be delivered on MIS Teams.

What is the expected career progression after this apprenticeship?

Opportunity to become a permanent member of staff.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail

Qualifications

GCSE English (Grade 4) Desired
GCSE Maths (Grade 4) Desired

About the employer

GP Surgery with approximately 2600 patients

Employer

Alverthorpe Surgery
https://www.alverthorpesurgery.nhs.uk/

Address

ALVERTHORPE SURGERY
BALNE LANE
WAKEFIELD
WEST YORKS
WF2 0DP
53.68547
-1.51848